The message says, "The exception unknown software exception (0xe6d7363) occurredin the application at location Ox7c812a5b".
While not completely technologically illiterate I am seriously impaired. When thissssage appears I click either "OK" or "cancel". The message disappears as does my internet connection--most of the time. Sometimes I don't lose the connection.
I am using, what appears to be, a tired and worn computer. I am teaching English in Qingdao, China and it came with the apartment.
All I know is that it uses Windows XP. I did notice that the Microsoft Office program (i.e. Word) is a 2003 version. The computer is incredibly slow. I don't mean that I have time to go out for coffee when I change sites but it is slow.
Iwould be grateful for any help. Not sure how to get ack here but if you want to respond to my e-mail it is: firstname.lastname@example.org