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Where to complain for Microsoft support?

I've been tired of a technical support case. The case opened in November last year. The issue never been resolved because of the lack of knowledge of the support technicians (related Certificate Authority and EFS). They hardly answer my qurey of status. They hardly kept their promiss to call me back. There were no any improvement after complaining to their manager. Microsoft support has been getting worse after offshore. Most of support technicians have no hands-on experiences. I really stuck in the paid support case. Anyone know where should I go? Great appreciate for any information.

 

11 Answers Found

 

Answer 1

Hi Halchen.  Do you have an SRX number for your case?

Thanks,

-Kim

 

Answer 2

SRX071129600275

Eventually, someone called me back  last week. He sent me an article, that seemed explaining the issue  I had very clearly. Now, I started a new question. Why so many support  engineers (they stated they were top level Microsoft support engineers when I asked to escalate the case) were not be able to tell me at first place? Although I had opened  my environment to let them access anything here to get information  needed, it took months to find out something simply on Microsoft article.

 

Answer 3

since november  2006 when my xbox first stopped working i have been trying to deal with the australian service centre with no result it is now 2008 and still i dont have a working xbox, i have sent it to the service centre 5 times and still they can't give me a working model, i have had 2 B grade replacement's which dont work longer than 2 week's.

i am fed up and dissapointed that a microsoft  company could display this level of failure to a customer, please foward this message to whoever you can in the hope that some one will listen and fix these problem's in australia.

 

Answer 4

if ur xbox has been sent for repair 5 or more time, u can get a free xbox 360 elite. thats what happened to my friend
 

Answer 5

Do you have an SRX number?

 

Answer 6

halchen wrote:

I've been tired  of a technical support  case. The case  opened in November last year. The issue  never been resolved  because of the lack  of knowledge  of the support technicians (related Certificate Authority and EFS). They hardly answer  my qurey of status. They hardly kept their promiss to call  me back. There were no any improvement  after complaining to their manager. microsoft  support has been getting worse after offshore. Most of support technicians have no hands-on  experiences. I really stuck  in the paid  support case. Anyone know where should I go? Great appreciate for any information.

Don't let this get you down, You can get what you want.

_____________________________________

cute kitten names | black cat names

 

Answer 7

hey Kim that's really good (not)

How about advising on 2 things, namely

1: What the hell an SRX number is

2: Where do you go about getting one ?

Whatever the MS product, if the comsumer has a grievance or complaint for a multi national organization it MUST have a clear & transparent complaints process. And regulated by an independant arbitrator should the parties fail to resolve their differences.

It's no good sending out emails with loaded footers advising "please do not reply to the sender" and the like.

Not good enough. Sort it out MS, and you too KW

 

Answer 8

well i have never imagined waiting for a year  for a working 360,that deserves a lawsuit or something extravigant like that, but i sent in mine and have been waiting over a month. I called them a few days ago and they said that they cant find my 360, but 2 weeks before that, a foreigner that barely knew English told me that they have already received my 360. i'm hoping to expect it in the mail soon but i think that with all the ____ that bill gates has (money), that he should at least hire some Americans who know what their doing at an office desk and can handle people and a cheap, China-made product made by microsoft  themselves. appearantly they lost mine completely because their sending me a brand knew one. I am afraid to send in anything to them now........this is sad. They give you a "complimentary gift with it supposabley, a one month free trial, and ive lost out on about 9 days. I should be getting more for my hard times, like some microsoft points or something, but obviousely a lot of people seem to be having even more difficult issues with microsoft which is completely obsurd. Thank you for reading and i hope microsoft does something about these fatile errors in their system.
 

Answer 9

juggalo 330 said:

... i think that with all the ____ that bill gates has (money)


To be fair, Bill retired from microsoft  and Steve Ballmer is the CEO.


dejavu59 said:

1: What the hell an SRX number is

2: Where do you go about getting one ?


1: An SRX number is the Service Request Number assigned to your support  incident.

2: It is assigned immediately after you file a complaint/incident. Typically the support representative gives it to you while on the phone. You can also call  and get it if you do not have it or have forgotten it.

dejavu59 said:

Whatever the MS product, if the comsumer has a grievance or complaint for a multi national organization it MUST have a clear & transparent complaints process. And regulated by an independant arbitrator should the parties fail to resolve their differences.

It's no good sending out emails with loaded footers advising "please do not reply to the sender" and the like.

Not good enough. Sort it out MS, and you too KW

As for the complaint process, you can always let them know.

For sending out emails with the disclaimer to not reply is a part of the complaints process. Even in a clear and transparent complaint process, you cannot have the customer contacting whom ever they please. Typcially there is a structured/tiered approach to solving the issue  that you must go through.

Also, don't hate on Kim for trying to help. This is the MSDN forum for support on the MSDN website itself. This request doesn't even belong here. It would typcially be posted here or here.


Thanks,
Eric

 

Answer 10

i dont think whether Bill has retired and Balmer has taken over, the crux remains that the problem is not being solved...it is difficult to understand that you are facing this problem from Microsoft!!! which has best of the team and staff from all over the world
Vik
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Answer 11

You can go to http://microsoftshit.com to complain
 
 
 

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