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Connect to Outlook greyed out?

I am using Sharepoint Foundation 2010 on a 64bit server, clients are using IE7 or IE8 and Office 2003 or Office 2007.

However in document libraries in Sharepoint the 'Connect to Outlook' feature is greyed out?  Hovering over the icon says that 'This control is currently disabled'

How do you resolve this?

On another note if the majority of client machines are using Office 2003 would I be better downgrading and using WSS3 instead of the new Sharepoint Foundation server as it seems that unless you are using Office 2010/2007 then the platform is unusable?


1 Answer Found


Answer 1

Here are two useful links. In principle, you can connect a library to Outlook 2007 but not 2003. The downgrade/upgrade depends on your specific case.


I am using Sharepoint Foundation 2010 on a 64bit server, clients are using IE7 or IE8 and Office 2003 or Office 2007.

However in document libraries in Sharepoint the 'Connect to Outlook' feature is greyed out?  Hovering over the icon says that 'This control is currently disabled'

How do you resolve this?

On another note if the majority of client machines are using Office 2003 would I be better downgrading and using WSS3 instead of the new Sharepoint Foundation server as it seems that unless you are using Office 2010/2007 then the platform is unusable?


I have a list definition that is built upon the standard contact list template in Visual Studio 2010. When I deploy this to sharepoint 2010 everything works except connecting it to outlook. This icon is grayed out. If I create a standard contact list within my sharepoint installation it works perfect.

So what am I doing wrong? Is there any setting I need to set etc to get this to work?


I have several clients in which the button is greyed although "cached mode" is selected in our exchange/client config. Any ideas why? button should be available to the users in order for them to work offline etc.




Can someone tell me what features/functions have to be activated in a site or document library or installed on the machine for "Connect to Office" to function?  I just did a new install and it is unavailable so I must be missing something.

I have a basic calendar in SP2010. For some reason, the "Connect to Outlook" button is grayed out. I cannot figure out why, since this option is available for Task and Contact lists. I have used this feature multiple times, but I do not have the option for calendars. Is there an config/setting somewhere that I am missing? Thanks.


I am using MOSS2007 and created one calendar. Now I want to connect it to microsoft outlook. But in 'Actions' tab, I am not able to see 'Connect to Outlook' link. Can anyone please tell me what could be the reason?

Thanks in advance.

We have CRM setup on 2k8SP2 (server o/s and SQL versions) and have it configured for IFD. We can successfully access CRM site via web browser both internally and externally as well as internally via outlook client. We are using self signed wildcard certificate which we push via group policy and we are not getting any certificate errors when accessing via browser, so we believe this is not the issue.  we have tested on both outlook 2007 and 2010 clients with the same results. All CRM components are on rollup 11 ( Email router not configured).  Installation logs are clean with all areas exiting as successfull. we are configuring client for "my company"  using the internal server (short) name  http://ourservername   and https://CRM-organization.sales.ourdomain.com for the external connection. ( if we paste the extrernal url directly into a browser if will connect and present the correct login page) the default ports 80/443 are being used and have confirmed the settings in MSCRM_config DB. Before I go to network team for packet/sniffer traces are there any other settings, tweaks, logs that can be used to diagnose / fix this issue.


I've had this issue with some users because they connect to a list or library in Outlook and then their permissions are removed and thus they don't have access. It usualy happens when Outlook tries to update it automatically or with the send/receive button. This is easy to fix by just removing the offending list/library.

However, now I have several users that are getting prompted and they do not have any lists or libraries connected in SharePoint except for their My Site one that automatically gets installed. I've looked at the Data File Management and tried several things, but they keep getting the prompt. Also, you can't click cancel on it as it will continue to display over and over. It seems to happen randomly and they don't have to have IE even open.

Any suggestions or has anyone seen this before?

Thank you,


I had my Outlook Calendar configured to MySite page when we were running Exchange 2003.   Our mailboxes have now been moved to Exchange 2007 server and when I reconfigured the Calendar web part to connect to the new 2007 server I'm getting prompted to logon.   It appears the servers are the same just one is 2003 and the other is 2007.

Is there something different between making the connection to 2003 vs 2007?

We connect to  the calendar through the 2003 server using http://servername/exchange

I've tried connecting to the calendar through the 2007 using http://servername/exchange and http://servername/owa

Any suggestions?  Our exchange administrator is looking at the servers but is not seeing any major differences between the two.



I have a Contacts list based on a simple list. I Actions menu of the list there are no "Connect to Outlook" button. How can i make it appear?

We're running MOSS 2007 and have our company directory on there.  So far it's connected pretty seamlessly to everybody's Outlook.  But we deployed Outlook 2010 on a couple test stations, and now we're getting these errors when trying to connect a Sharepoint Calendar to them:
Task 'SharePoint' reported error (0x80040102) : 'Outlook cannot connect to the SharePoint List (Company Directory). The server may not be reachable from your location. Contact the SharePoint site administrator for more information. HTTP 0.'

Task 'SharePoint' reported error (0x80070005) : 'You do not have permission to view this SharePoint List (Intranet Site - Company Directory). Contact the SharePoint site administrator.  HTTP 401.'

Anybody know what's causing these or how to overcome them?  I tried searching on the web with no success.




I can't use Outlook 2003 connect to Sharepoint 2007, but Outlook 2007 can, why ?


Thanks !


Hi Everyone,
I am creating a custom list template for "Project Tasks", essentially I need a customized version of the OOB Project Tasks list. I've cloned the OOB feature over to my Visual Studio 2010 solution and I am able to successfully deploy my version as expected, with everything fully functional, gantt chart and everything, except one thing. When I provision an instance of the list using the OOB list template, I am able to see everything in the Ribbon enabled. However, when I provision an instance of my custom list template (clone), I see the "Connect to Outlook" button disabled, as well as the "Open Schedule" button disabled - which allows you to open the task list with Microsoft Project (I have all Office 2010 clients installed, including Microsoft Project).

I am guessing there must be some type of setting somewhere that associates the OOB list template to those Ribbon items that I see as disabled. The only thing different between my list template and the OOB list template is the Type ID. Could this be the problem?

Where should I be looking to troubleshoot this issue?



Hi guys,

How could I filter all completed tasks from Task library wich I connected to Outlook? Is it possible to apply filters to libraries in Outlook?


I'm running MOSS 2007, Exchange 2003, Office 2007.

When I connect a calendar to outlook receive the following error: Task 'SharePoint' reported error (0x8000FFFF) : 'An error occurred either in Outlook or Sharepoint. Contact the SharePoint site administrator. HTTP 400.'

This will not allow me to do a 2 way sync with SharePoint and Outlook. I can add items to the SharePoint calendar, but they appear offline (only on my pc).

If I create a new calendar on My Site page, I can sync back and forth with that calendar through Outlook without an issue.

I've read some other posts and have tried the delete all files and re-establish the connection to SharePoint to no avail. I have full control of both the SharePoint and My Site calendar, so I don't think it's a rights issue.

Any help on this is appreciated.


I am unable to connect to Outlook from my SharePoint site. I open a Calendar or Task list on my site and click Actions > Connect to Outlook. A window pops up warning me that I "should only connect lists from sources you know and trust". After that, nothing happens. No Calendar, No Task in Outlook. "View RSS feeds" work though. What am I missing?


I'm using a hosted Sharepoint site from our webhosting company, who does not know much about the product they are selling.

We have uploaded a large number of documents to the site, some being of large size, not in gigs, but mostly 40mb and so on. The majority of the files are simple word docs or excel spreadsheets.

The issue I'm having and trying to resolve is when you choose your sharepoint site and "connect to outlook". The directories show up but the files don't automatically download to my offline pst file. I have to go and click the "Click here to Download" button.

I'm guessing this is because of some limits that are set in Sharepoint?

Because when I just grab one folder of relative small items and only connect to that, the files download and sync automatically, nothing to click.

My hosting company doesn't know anything about the limitations that are set or how to change them.

Do any of you know the default settings for sharepoint right out of the box?

Does it limit file numbers, or files sizes that you can link to?

I see the warning about "managing large file sizes" but it really doesn't help me for connecting to outlook. It only walks you through adjusting your Sharepoint view in the webpage. I'm fine with how that part is working.

Please help,


Hey there,

I was hoping that someone could shed some light on my issue. I have read numerous support forums regarding this issue and everything I have tried, doesn’t seem to correct the issue.

Now this issue seemed to have stemmed right after I made changes to the CRM db’s.  I originally had issues with the System Jobs getting stuck in the queue so I followed this MS article to correct this issue. (http://support.microsoft.com/kb/950416) However, after applying this, the System Jobs still remained queued up.  And at the same time, I started having the issue with CRM/Outlook clients not connecting to the CRM server.  Now I am not 100% sure if this caused the issue or not but as soon as the server was rebooted, the issue started.

Since then, I have gone into the MSCRM_Config db and changed the deployment properties back to the CRM server’s hostname.  I used this SQL command to archive it…



2.UpdateDeploymentProperties SETNVarCharColumn = '<server>:<port>'WHEREColumnName= 'AsyncSdkRootDomain'

3.UpdateDeploymentProperties SETNvarCharColumn = '<server>:<port>'WHEREColumnName = 'ADSdkRootDomain' 

4.UpdateDeploymentProperties SETNvarCharColumn = '<server>:<port>'WHEREColumnName = 'ADWebApplicationRootDomain'


Even with these settings changed back, I am still having the problem. Does anyone have any ideas on how to get the clients working again?


Please note: CRM is working fine when you access it via the web browser.


Here is a part from the CRM diagnostic log from one of the client computers.


10:59:22|Verbose| Installing version component: C:\Program Files\Microsoft Dynamics CRM\Client\ConfigWizard\..\bin\crmverclient.dll

10:59:22|Verbose| Installing version: 4.0.7333.2644

10:59:22|Verbose| Installing lcid: 1033

10:59:22|Verbose| Existing version: 4.0.7333.3

10:59:22|Verbose| Existing lcid: 1033

10:59:35|  Error| Microsoft Outlook is running. To continue configuring Microsoft Dynamics CRM for Outlook, close Outlook., Error, OK, Option1

10:59:39|   Info| InputResult: OK

12:03:04|   Info| Are you sure you want to cancel Microsoft Dynamics CRM for Outlook configuration?, Question, YesNo, Option2

12:03:05|   Info| InputResult: Yes

12:03:05|Verbose| Method entry: Microsoft.Crm.Config.Client.ClientConfig.Terminate

12:03:05|   Info| Exit code: Cancel

12:03:05|Verbose| Method exit: Microsoft.Crm.Config.Client.ClientConfig.Terminate

12:03:05|   Info| === Managed setup logging stopped: 6/24/2010 12:03:05 PM ===

16:34:23|   Info| === Managed setup logging started: 6/26/2010 4:34:23 PM ===

16:34:23|Verbose| Method entry: Microsoft.Crm.Config.Client.ClientConfig.Initialize

16:34:23|Verbose| Method entry: Microsoft.Crm.Setup.Common.SetupBase.Initialize

16:34:23|Verbose| Method exit: Microsoft.Crm.Setup.Common.SetupBase.Initialize

16:34:23|Verbose| Method exit: Microsoft.Crm.Config.Client.ClientConfig.Initialize

16:34:23|Verbose| Method entry: Microsoft.Crm.Config.Client.ClientConfig.Run

16:34:23|Verbose| Method entry: Microsoft.Crm.Setup.Common.SetupBase.Run

16:34:23|Verbose| Method exit: Microsoft.Crm.Setup.Common.SetupBase.Run

16:34:23|Verbose| Installing version component: C:\Program Files\Microsoft Dynamics CRM\Client\ConfigWizard\..\bin\crmverclient.dll

16:34:23|Verbose| Installing version: 4.0.7333.2644

16:34:23|Verbose| Installing lcid: 1033

16:34:24|Verbose| Existing version: 4.0.7333.3

16:34:24|Verbose| Existing lcid: 1033

16:34:43|   Info| Change configuration option selected

16:35:17|Warning| The specified Microsoft Dynamics CRM server is not available. Make sure that the URL is correct. To test the URL, try opening it in Internet Explorer., Warning, OK, Option1

16:35:26|   Info| InputResult: OK

16:35:46|Warning| The specified Microsoft Dynamics CRM server is not available. Make sure that the URL is correct. To test the URL, try opening it in Internet Explorer., Warning, OK, Option1

16:35:49|   Info| InputResult: OK

16:38:20|Warning| The specified Microsoft Dynamics CRM server is not available. Make sure that the URL is correct. To test the URL, try opening it in Internet Explorer., Warning, OK, Option1

16:38:22|   Info| InputResult: OK

16:38:34|   Info| configInfo.OrganizationDetail.WebApplicationUrl:

16:38:34|   Info| configInfo.ServerUrl:

16:38:35|  Error| System.Net.WebException: The request failed with HTTP status 404: Not Found.

   at System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage message, WebResponse response, Stream responseStream, Boolean asyncCall)

   at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters)

   at Microsoft.Crm.CompactProxy.CrmService.Execute(Request Request)

   at Microsoft.Crm.Application.Outlook.ClientAuth.ClientAuthProvider.LoadUserId(String organizationName)

   at Microsoft.Crm.Config.Client.ClientConfig.SetSilentUserId(ClientConfigInfo configInfo)

   at Microsoft.Crm.Config.Client.ClientConfig.SetOrganizationId(IDictionary data)

   at Microsoft.Crm.Config.Client.ClientConfig.Run()

   at Microsoft.Crm.Config.Client.ClientConfig.Main(String[] e), Error, OK, Option1

16:38:42|   Info| InputResult: OK

16:38:42|Verbose| Method entry: Microsoft.Crm.Config.Client.ClientConfig.Terminate

16:38:42|   Info| Exit code: Default

16:38:42|Verbose| Method exit: Microsoft.Crm.Config.Client.ClientConfig.Terminate

16:38:42|   Info| === Managed setup logging stopped: 6/26/2010 4:38:42 PM ===


In the actions menu, clicking the connect to outlook with all types of lists in our SharePoint environment seems to do nothing.

Under closer observations it atempts to creat a PST file called SharePoint Lists and fails. It fails to create the PST file because the default datafile location for mail on this network is a network folder and group policy stops PST files being created (for security i am gathering) these 2 policies wont be changed so i am trying to find a workaround but so far have not.

So far i have tried to manually create a PST file in outlook that resides on a local folder on the machine but it still tries to create one in the default location.

Any pointers?


Running into a really odd issue. I have to farms configred pretty much identically, a production farm and a dev farm.

For some reason I'm able to set up a social network connection from outlook to my dev farm without any problems but I get "invalid user name or password" when I try and connect tot he production farm.

There's no errors showing in the SPLogs or the event viewer. I've checked everything I can think of but knowing me I'm missing something really small.


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