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CRM 4.0 - XP - Screen blackout

This seems to happen when I opened and closed a lot of Contact records.  When it happens, first the Contact record pops up the in middle of the screen like normal, but with the fields having a black backgound.  Then, it seems a "shadow" copy of the Contact screen appears in the upper left blacked out too.

2 Answers Found


Answer 1

Hi Matthew,

Is it in web browser only or have you checked it in Outlook as well. Is it doing the same thing there? What version of Internet Explorer are you using? Is it updated with all the hot fixes?




Answer 2

It only happens in Outlook.  Yes the most recent CRM rollup #13 has been applied.  For the past several days it has not occured.


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