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Error 1722 Rosetta Stone Software - Windows Installer Package Error

Help, I am getting the following error message when attempting to install Rosetta Stone v3.2.11A (french version 3). "Error 1722. There is a problem with this Windows installer package. A program run as part of the set up did not finish as expected. Contact your support personnel or package vendor. Action addFirewall_RS_v3App_DIR_IN, location:...\Roset..."

Rosetta Stone is stumped, they are sending me a new cd, but I have a feeling that won't resolve it, I really wanted to learn before the end of the summer, can anyone advise?  I greatly appreciate your direction in advance.

I will say that I am unable to start my windows firewall package, and think it may be related,  I loaded Windows OneCare and I now at least a firewall is working on my computer, but the default windows firewall seems not to want to co-operate.  Thanks again.

 

13 Answers Found

 

Answer 1

Try changing DEP settings to essential windows  programs and services only.
 

Answer 2

Didn't work, but thank you so much, I am beginning to lose hope that I will learn any french at all...
 

Answer 3

If you are installing to any drive other than c:\.... you will receive this error.  Hope this helps.

 

Answer 4

This error  is due to the windows  firewall service not running. I used a tweek program to turn off services and windows firewall was one of them. If the service is not running the software  will give this error. Go through the services and turn on any that look like they are related to the firewall.

 

Answer 5

I have been attempting to install to drive C, thanks so much though...

 

Answer 6

I think my firewall service is corrupted or missing because when I attempt to go into services and start it up (it's on automatic) it states...

Alert: Windows could not start the Windows Firewall on Local Computer, for more information, review the system event log.  If this is a non-microsoft service, contact the service vendor and refer to service specific error  code 6.  Much appreciated...(sigh)

 

Answer 7

I had the same problem after trying to re-install a software  for my Sprint Card after doing a system restoration. here's what i did: 1. Uninstalled the software since i tried to install it before, partial intallation was still trying to run the program.  2. Uninstalled Java. 3. Installed software again and voila!! . 4. installed Java again.

I hope this helps.

 

Answer 8

Tamethefox wrote:

Help, I am getting the following error  message when attempting to install Rosetta Stone v3.2.11A (french version 3). "Error 1722. There is a problem with this Windows installer  package. A program run as part of the set up did not finish as expected. Contact your support personnel or package  vendor. Action addFirewall_RS_v3App_DIR_IN, location:...\Roset..."


I have been told by Rosetta Stone tech suppor that the application does not work with 64-bit OS.  So me and my Vista Ultimate 64 are SOL at the moment.  Any one have any ideas?

 

Answer 9

Install Virtual Server 2005 R2 SP1 plus one update

Install a 32 bit version of Vista or XP Pro into a Virtual Machine

Run Rosetta from there.

I do this a lot to get past legacy SW issues until the Indusry catches up

 

Answer 10

This error  is due to the windows  firewall service not running. I used a tweek program to turn off services and windows firewall was one of them. If the service is not running the software  will give this error. Go through the services and turn on any that look like they are related to the firewall.

 

@Dreadx: I can confirm that re-enabling the Windows Firewall allowed me to install Rosetta Stone 3.4.5 using Windows 7 x64. Thanks for the assistance.
 

Answer 11

I can also confirm that Windows Firewall must be enabled. In my case I am running Win 7 32-bit, Firewall automatic and started. Good work.
 

Answer 12

@Dreadx: I can confirm that re-enabling the Windows Firewall allowed me to install Rosetta Stone 3.4.5 using Windows 7 x64. Thanks for the assistance.

On Windows server 2008 x64 had the same issue and Enabling/Starting the service of Windows Firewall Solved the problem.

Thanx alot nabilalk

 

Answer 13

 

THE FOLLOWING WORKS ON windows  7 x64, I JUST DID IT MYSELF. IF YOU FOLLOW THIS STEP BY STEP, I GUARANTEE YOUR PROBLEM WILL BE SOLVED. 

 

Make sure the following services are started:

 

Telephony,

Base filtering Engine (THIS IS THE ONE THAT GETS TURNED OFF SOME HOW THAT CAUSES THE PROBLEM),

Network Connections,

Network Location Awareness

Windows Management Instrumentation

Remote Access Connection Manager

Remote Access Auto Connection Manager, 

Remote Procedure Call

 

Once all of these services are started, PLEASE PLEASE PLEASE MAKE SURE BASE FILTERING ENGINE IS ENABLED, I CANNOT STRESS THIS 

ENOUGH.

 

Once all of these are started... Enable windows firewall.

 

Success! 

 

Robert F, MCSE

 

 

 
 
 

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