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lost all folder pairs

Hi,
I have been using SyncToy 2.0 on Vista for a few months now, with no problems (except the occasional exception when syncing large files).
Today I started the program, only to find that all folder pairs I had created are completely gone. This is basically a virgin SyncToy now. Last time I synced something was just a few days ago; everything was ok.
I have not done anything to SyncToy since then, nor did I install any major software or updates in those days.
Does anyone know if I can recover the folder pairs somewhere?
May be I should have synced those too......
 

18 Answers Found

 

Answer 1

Hello

Have had exactly the same problem with all the folder  pairs disappearing. Two of my friends have had the same problem as well.

Does anyone know why this happens or more to the point, how you can stop it happening?

Wonk

 

Answer 2

Add my Synctoy to the list....it seemed to happen post Vista SP1 installation, but that may just be a coincidence.

I can still see the SyncToyData folder, but cannot find  a way to tell SyncToy to look there. Any help would be greatly appreciated!

 

Answer 3

Add mine to the list too .  Why hasn't support picked up on this thread??
 

Answer 4

Hi -

Sorry I missed this thread. We have never seen this happen and we definitely have no code that clears folder  pair information out. Folder pairs  are stored in a SyncToyDirPairs.bin file that we normally store under <LocalApplicationData>\Microsoft\SyncToy\2.0. The file is not hidden so a simple search should find  it. Can you check to see if this file still exists?

Thanks
Deepa
 

Answer 5

I've just opened SyncToy (V2.0.100.0 on XP SP3) and found that all my folder  pairs that used to be C:\xxx paired to H:\xxx had all changed to C:\xxx paired to C:\xxx.

I made a copy of SyncToyDirPairs.bin and then manually edited the file using Notepad to correct the right hand pair back to H:.
When I opened SyncToy again all the folder pairs  had disappeared. I restored my original copy of SyncToyDirPairs.bin and the folder pairs were restored, albeit still with C: on the right hand pair.

So it would seem that a manually edited or otherwise corrupted SyncToyDirPairs.bin will result in the folder pairs disappearing.

Is there any other way to edit a list of folder pairs? The SyncToy GUI does not allow for editing the Left and Right folders.

Why would SyncToy rename them from H: to C: itself?

Regards,

Neil
 

Answer 6

Hi Deepa,

This has kust happened to me as well. Booted SyncToy and the folder  pairs had gone. Have been using it for about a month on Vista + all latest SPs

Julian
 

Answer 7

Just from reading this thread, the info here seams very scary! Does that mean all your work is gone too?

 

Answer 8

Hi -

Did you check to see if you have the  SyncToyDirPairs.bin  file?

Loss of folder  pairs should definitely not automatically result in loss of data in the two folders. Outside of an actual sync we would not touch data in any of the folders.

Thanks
Deepa


 

Answer 9

Hi -

Sorry I missed this thread. We have never seen this happen and we definitely have no code that clears folder  pair information out. Folder pairs  are stored in a SyncToyDirPairs.bin file that we normally store under <LocalApplicationData>\Microsoft\SyncToy\2.0. The file is not hidden so a simple search should find  it. Can you check to see if this file still exists?

Thanks
Deepa
Deepa ( Microsoft Sync Framework)
+1 for this problem -- I ran a Sync a couple of days  ago with no problem, run SyncToy today  and there are no folder pairs. The file SynToyDirPairs.bin has a size of zero! Is there a backup made of this file at all?
 

Answer 10

Hi -

Sorry there is no backup of this file. Can you check under the folders that you are sync'ing to see if there is a SyncToy_*.dat file? It is a hidden file btw.

Thanks
Deepa
 

Answer 11

Yes, all folders that have been previously sync'd have the SyncToy_*.dat file in them.
 

Answer 12

Exactly the same problem here: last sync a week ago, now all folders missing, a virgin SyncToy.
The PC had not been touched or even been turned on, since the last sync, as I was traveling.
All the .dat files  in the folders are still there.....
 

Answer 13

Hi -

Sorry I missed this thread. We have never seen this happen and we definitely have no code that clears folder  pair information out. Folder pairs  are stored in a SyncToyDirPairs.bin file that we normally store under <LocalApplicationData>\Microsoft\SyncToy\2.0. The file is not hidden so a simple search should find  it. Can you check to see if this file still exists?

Thanks
Deepa
Deepa ( Microsoft Sync Framework)
+1 for this problem -- I ran a Sync a couple of days  ago with no problem, run synctoy  today and there are no folder pairs. The file SynToyDirPairs.bin has a size of zero! Is there a backup made of this file at all?

Another one?  Have been using SyncToy 2.o for a year.  No problems.  Last night it ran overnight and this am PC was frozen with the 'an update required shutdown' message.  Rebooted, received message that updates  from Windows were ready for installation.  Checked Sync results - Had sync'd OK.  BUT starting tonight I have a clean (i.e., no folder pairs) version of SyncToy.   Checking as above from Deepa determined that the SyncToyDirPairs.bin  file is properly dated but of zero size.  Log file is complete.   How do I recover  the folder pairs?  Thanks.
 

Answer 14

Same problem here.  Windows 7 Pro, Used synctoy  about 15 minutes ago.

Shut down system and it installed critical updates  automatically.

Started system back up, ran Synctoy and no folder  pairs.

synctoydirpairs.bin is 0 bytes
All other *.dat files  are there

Critical updates installed were:

Updates for Windows7 KB977074
Update for IE8 KB978506

In addition, this version of Synctoy is not compatible with network storage devices (there is a bug reported which revealed files get corrupt), and most of the time  Synctoy ends with an Exception error (documented)  Any ideas when Synctoy will be updated?
 

Answer 15

It's happened to me twice since installing SyncToy about a month ago.  This morning I found this thread and found a SyncToyDirPairs.bin.bak file which contained all but the most recent pairs.  The existing SyncToyDirPairs.bin file was at 0k.  Renaming the .bak file brought my pairs  back and I made my own backup should it occur again.  Still, seems shaky.
 

Answer 16

this will happen if you redirect your My Documents folder.
 

Answer 17

I had this problem, too.  The only thing that changed was my target folder  was an office network drive with credentials (my laptop is not part of the domain), and those domain credentials changed due to a standard password expiry - and I still had SyncToy running, with multiple Sleeps in between (going between office and home).  I have had password changes before, but I think the difference was I was not running SyncToy when I changed the password.

Unfortunately I still had SyncToy 2.0, and I think the .bak file only happens with v2.1..

MS Support -can you confirm if this is a potential cause?

cheers.

 

Answer 18

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