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Silverlight error 8007 with Netflix (Enable application storage)


 

For 2 weeks i am struggling with Silverlight. Installed and uninstalled it about 10 times, and tried all Netflix customer service recommendations, such as turned off Security, virus scan, etc., tried another account on my computer, - nothing helps. Every time I click on "Play" for Netflix instant movie I see a black screen with |Player Startup error|. program wants me to right click on the window and 'enable application storage'. However, I already have it enabled. Doesn't help at all. I even installed firefox to try it there - same affect. Errorcode 8007. When I googled this problem, actually only Mac users mention something similar but none of their recipes work for me. netflix customer service was clueless and finally gave up saying call to Microsoft. Looks like, I am the only PC user with such a problem. If anybody experienced similar issue, please help. If nothing works, I will probably unsubscribe from netflix. Without streaming movies it's not a big value for me.

Greatly appreciate your help

 

24 Answers Found

 

Answer 1

I'm having the same problem. My computer is running Vista 64-bit and gets the same 8007 error  both in IE and Firefox. Reinstalled multiple times, added Netflix to trusted sites, enable application storage is checked, still get the error. Using the test site supplied from Netflix all of the movies do come up and play. Other sites with Silverlight movies play fine as well. The Netflix URL does not seem to get added to the Applciation Storage setting. Netflix says it's a Microsoft issue.

I do have a laptop that is runnning 32-bit Vista and can view movies (both in IE and Firefox) wirelessly on the same network so it's not a router issue. I can't find any difference between to two.

 

Answer 2

Forgot to mention I have Lenovo PC Thinkpad R51 with Windows XP and tests of Silverlight show that the installation itself was succesful. I watch ANY video using Silverlight OTHER THAN thru Netflix. Also, I have all kinds of video players and never had any problems with video streaming, except this time with Silverlight 2.0 and Netflix

 

Answer 3

I'm having the same problem, and am currently going through the support channel with Microsoft after Netflix gave up and referred me to them.  It appears that the silverlight  installation on my laptop (AMD Athlon 64 x2, has SSE instructions) won't play any Silverlight page that uses application/isolated storage.  The two others I have tried are:

 
 
My desktop plays Netflix and the 2 websites listed above correctly.
 
Does anybody know if there are some registry settings, .ini files, etc. that can disable Silverlight's application/isolated storage function?
 
Thanks.
 

Answer 4

I should have mentioned that I am running Windows XP Pro SP3.

 

Answer 5

yup same problem here but on Mac running Leopard error 8007. When I right click and get a bar saying silverlight  preferences. I click on this and in a couple seconds I get an error  notification saying that silverlight preferences quit unexpectedly. I have uninstalled/reinstalled from different places. restarted time and time again. But no luck.
 

Answer 6

 I am having the exact same issue as well and the only reason I switched is they told me I had to switch.......I HATE THIS!!!! I was enjoying Netflix but maybe if enough people quit they'll actually work on fixing the error.  But I guess we are just out of luck!!!!!!!!!!!

 

Answer 7

same problem here. i got no help from netflix, who referred me to microsoft, and there is no help from mocrosoft either apparently. ultimately i ended up cancelling my account. i tried EVERYTHING, and finally just gave up. good luck guys! i just didnt see any point in paying netflix for something that didnt work and didnt offer any customer service for my problem...

 

Answer 8

Absolutely agree with you! I am going to cancel my Netflix account as well! They don't care about customer service, so it's up to them - Watching movies instantly is a big deal for me, and I'd rather pay more for working service than pay less for NOTHING! Thank you very much, NETFLIX - Good luck surviving todays economy with such a terrible customer service!

 

Answer 9

I was finally able to get Silverlight to work in the Firefox browser.  I spent several weeks in email correspondence with Microsoft on how to get Silverlight to work in Internet Explorer (they provide free support for Silverlight), but we never found anything to make it work.

 

Answer 10

 Ok I had the same problem after changing some settings. I got the error  meassage enable storage. Created new Admin account on my comp this worked. I was able to view netflix movies instantly. I still wanted it fixed so I played with it until I found the problem. Go to control Panel/ Folder options click on the view tab click show hidden files and folders. Now Go to your C: drive users your admin Profile expand and you should see app data folder right click properties uncheck hidden apply to this folder and all sub folders. Silverlight should work now. 

 

Answer 11

 

I tried this, but it did not work for me. I'm using WINXP SP2 with IE7.

 

I still have the same problem.

 

Answer 12

I found that by disabling my firewall (Blackice/Proventia), that my Netflix Silverlight player now works.  I renabled firewall and it no longer works, so I'm confident I need a rule.  The message shows up in firewall as a IE Buffer Exploit. 

 Thanks alot Microsoft!  Now I have to figure this out, too!  The only reason I went to Silverlight is because the old player wouldn't work on my new laptop.

 

Answer 13

I had this problem with the silverlight  Netflix player in Windows 7.  When I went into the isolated storage tab in the configuration, I could see a line that had no name but did have storage (0.0MB) associated with it.  Assuming that was the problem, I was able to fix it by going to c:\users\{my username}\appdata\locallow\microsoft\silverlight\is and deleting the files.  This cleared up the problem right away.  Hope it helps someone!

 

Answer 14

 Hey people,

I found a solution! Here it is:

1. Install Mozilla Firefox

2. Create a new Account in your Window (I have Windows XP)

It works fine. Tried to access from my standard usual Account - it doesn't work. So, I have a separate User Account on my laptop (with Admin rights of course) just to watch Netflix instant.

By the way, when I tried this trick withour Mozilla Firefox it didn't work at all. So, Mozilla is the key here.

Good Luck to Everyone!

 

Answer 15

Thanks, This Worked for me with also.

I was also able to fix this problem by deleting the files in .../Application Data/Microsoft/silverlight/is. This is for IE8 under Windows XP, Service Pack 3, silverlight  2, Dell Inspiron E1705

Make sure all Hidden files are viewable.
Go to C:\Documents and Settings\{user w/ Admin Rights}\Local Settings\Application Data\Microsoft\Silverlight\is
Delete the folder. Make sure you empty the trash!
Re-run the Netflix viewer.

I am not an expert in this area, so I am not sure exactly why this worked, but once I re-started the Netflix Movie, Silverlight created a new data foler in .../Application Data/Microsoft/silverlight/is, so I am assuming it re-constructed the necessary configurations data, this time consistent with my system.

 

Answer 16

I tried this it didn't work for me...:-( 

Bill B:

 Ok I had the same problem after changing some settings. I got the error  meassage enable storage. Created new Admin account on my comp this worked. I was able to view netflix movies instantly. I still wanted it fixed so I played with it until I found the problem. Go to control Panel/ Folder options click on the view tab click show hidden files and folders. Now Go to your C: drive users your admin Profile expand and you should see app data folder right click properties uncheck hidden apply to this folder and all sub folders. silverlight  should work now. 

 

 

 

Answer 17

Thanx for the help.  This worked!!! 

dansantee:

I had this problem with the silverlight  Netflix player in Windows 7.  When I went into the isolated storage tab in the configuration, I could see a line that had no name but did have storage (0.0MB) associated with it.  Assuming that was the problem, I was able to fix it by going to c:\users\{my username}\appdata\locallow\microsoft\silverlight\is and deleting the files.  This cleared up the problem right away.  Hope it helps someone!

 

Answer 18

 I talked to netflix about this.  What he sugegsted was to close all browser windows, Go to C:\Documents and Settings\UserName\Local Settings\Application Data and delete Silverlight directory.  Restart the browser and try to play a movire again.  This cleared up this problem for me.

 

Good luck.

 

Answer 19

it will not work with AMD processor.

 

Answer 20

 Ok quick fix. Go to:

Tools (in web browser, I am currently using Firefox)

Options

Privacy

and change option to remember history if it's not already

This worked for me sooooo Good luck :)

 

Answer 21

 Thanks dansantee. That fix mine also.


 

Answer 22

As I mentioned in the streaming errors section of this forum, all my problems with Netflix were resolved by simply uninstalling SL4 and reinstalling SL3. I got the same errors you mention (and several others) and attempted Netflix' remedies, none of which worked. By reinstalling SL3, all the errors were eliminated and I was able to watch movies online without problem. It's pathetic that Microsoft does not offer SL3 to download. Unless you have a backup copy somewhere, you're stuck.

 

Answer 23

pasca1228:
As I mentioned in the streaming errors section of this forum, all my problems with Netflix were resolved by simply uninstalling SL4 and reinstalling SL3. 

If you are seeing this "8007" error  in silverlight  4 and not in Silverlight 3, the likely culprit is that you are running in some sort of private browsing mode - Silverlight 4 does not allow access to the isolated storage mechanism when running in private browsing mode, which was a change that was made to comply with privacy guidelines. Netflix has made a change to their site that should detect this and provide a more helpful error message.

If you find that Netflix works for you with Silverlight 3 but not Silverlight 4, and you've ruled out running in private browsing mode, please feel free to send me a private email and I'll follow up directly to get some more information.

thanks!

- Tom

  Tom Taylor  |  Microsoft Silverlight

 

Answer 24

thanks for your help.now i had no any problem with silverlight  in x200 with win7.
 
 
 

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